Translations:FAQ/62/en

There may be several causes - depending on the interface and its settings. Only after a cronjob has been terminated correctly will the counter be incremented in your account.

1. Always check the response files for any errors that may have occured, and correct the settings for the cronjob accordingly.
2. If several API access points (tokens) are stored in the system for one interface, you must - for any data source, that uses this interface - assign the API access point (token) to be used. Go to My Account -> Basic Settings -> Data Sources -> Actions [Settings] -> Assign External Accounts. Select the required API access point (token) and save the settings.