FAQ

Diese FAQ ist im Aufbau. Sie wird regelmäßig mit neuen Inhalten ergänzt.

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DataPool

What does DataPool mean?

Imagine the DataPool as a central warehouse for your product data. Your datapool contains all Data Source, i.e., the departments of the central warehouse. The master data for individual products such as - title, description, list price, product categories, dimensions, weight, image path, stock level, and more - are then managed in these departments. You can update your master data daily or as needed, and use it for all available interfaces. If you are a manufacturer or a wholesaler, we recommend that you also make your DataPool available to other merchants (customers). They can then work with your data and use it with our already preconfigured or their own interfaces. The DataPool is the data basis for all interfaces. From it all data files (csv, xml, api), which are necessary for data transfer into many diverse shop and sales systems on the Internet, are created.

Import

How can I import only data for products that have a minimum stock of "X"?

To do this, use the IF function from the 'extended field functions. Apply the IF-statement in the column with your product-ID. The function checks whether a stock is larger than "X". If so, it writes the product-ID, otherwise noting. Since you can choose whether or not items should be created without an product-ID, these can be therefore intercepted.

Denken Sie aber daran, dass ein solcher Importfilter auch zu Problemen führen kann. Wenn zum Beispiel ein Bestand heute 25 ist, dann wird der Artikel bei einem gesetzten Mindestbestand > 20 importiert. Fällt der Bestand später jedoch unter 20, erfolgt über den Import keine Aktualisierung mehr.

Interfaces

Where can I find the download link (URL) of an export file?

You can find the link under Interfaces -> Export Settings. Click on the [ Status ] button.This link can also be used for external connects or downloads.

eBay

How do I connect "csv4you.com" to an eBay account?

Under "My Account -> Basic Settings", click the "eBay" tab. Scroll down, select an eBay Marketplace, and then click the "Apply for AuthToken" button. This authentication for your eBay account is necessary to transfer product data to eBay via the API (e.g., eBay item attributes).

Do I need the Internal Categories for exports to Amazon or eBay?

Yes, because the assignment of the products to the eBay and Amazon categories as well as most of their product attributes gets effected there. Although product attributes can also be assigned individually to each article, this is often a disproportionate expenditure for many products. Via the category assignment of product attributes, all items automatically assume the attributes of the respective internal category.

How are eBay business policies used?

In the Export Settings of the "eBay Marketplace API" interface, you'll find the section Business Policies on the Other tab. Paste here the names of the business policies from your eBay account for payment, return and shipping. Without them, listing and updating of your products via the eBay API is not possible.

Can I manage two eBay shops under one account?

Yes. Under My Account ->Base Settings ->eBay you can create multiple connections to eBay (Auth Token).
Under My Account ->Base Settings ->DataSources there is a button [ Actions ] for each DataSource. Select [Assign External Account] and assign the appropriate eBay account to the data source.

What is the difference between the "eBay CSV Manager"- and the "eBay Marketplace API"- interface?

The "eBay Marketplace API" 'is an particular interface that allows you to transfer product data directly to eBay's servers. Data of individual or even all products together is transferred directly between csv4you and eBay. Confirmations of success or errors of a transmission are provided by our system via on-screen messages and so-called response files. With the eBay CSV-Manager interface, one first has to download a CSV file and then upload it again on the eBay website, which makes the transfer quite tedious and time-consuming.

Can I transfer my products to eBay via the csv-Manager too?

Yes. To do this, subscribe to the eBay csv-Manager interface. Exported csv-files from csv4you.com can be uploaded to eBay via the eBay "csv-Manager". You have to be loged in to your eBay account. This is not necessary with the eBay Marketplce API interface. We generally recommend the use of the "eBay Marketplace API" interface for creating and updating product listings on eBay. Note that when you use the eBay "csv-Manager", you should regularly synchronize your most important data (stocks) with eBay. This is done under Products -> eBay-Listings.

Why can I not send items to eBay anymore?

Check the "Type of listing" setting in the [Other] tab of your export profile. If there is 'Update ...' selected and no items are yet listed on eBay, the system can naturally not find anything. In this case, change the value to 'New ...' or create an additional export profile only for creating product listings.

Wieso wird mir die Schaltfläche 'Artikeldaten zu eBay senden' nicht angezeigt?

Prüfen Sie in Ihrer Schnittstelle eBay Marketplace-API die Einstellungen. Wählen Sie im Reiter [ Sonstiges ] unter 'Datei Verwendung' den Wert Transfer und speichern Sie die Änderung.

Wie korrigiere/aktualisiere ich fehlerhafte Angebote?

Die Schaltfläche [ Daten von ebay einlesen ] in Datenpool ->Produkte ->eBay Listings macht genau das, was der Name sagt: Ihre Daten und Bestände werden von eBay in unser System eingelesen. So weiß das System, welche Daten fehlerhaft sind und welche nicht. Es findet in diesem Bereich jedoch kein Abgleich Ihrer Bestände mit eBay statt. Dafür gibt es verschiedene Möglichkeiten:

1. Sie gehen auf die Seite mit den fehlerhaften Beständen, markieren diese und ändern mit einem Klick auf die Schaltfläche [ Gruppenfunktion ] die Fehlbestände.
2. Sie erstellen ein Exportprofil mit der eBay Marketplace-API und senden die Bestände zu eBay. Das kann per Cronjob auch automatisch erfolgen.
3. Sie klicken beim Importcronjob den Wert Fehlerhafte Angebote auf eBay abgleichen. Damit werden bei jedem Import der Bestände auch Ihre Daten bei eBay geändert. Diese Funktion ist zur Zeit noch in einer Testphase.

Why are variants listed individually on eBay and not under their parent?

In the export profile on the [Variants] tab, change the value of 'Export with Parents' to 'Yes' . Then, variants should be listed under their parents on eBay.

Why are my images not updated on eBay?

There is a Workaround from eBay.

Where can I find further information about messages (error codes) in eBay response files?

For explanations on some messages (eBay error codes), please visit our Error Messages page. This page is yet under construction.

Amazon

Wie bearbeite ich Artikelmerkmale für Amazon?

Klicken Sie im Bereich Datenpool ->Interne Kategorien auf eine Produktkategorie mit bereits vorhandenen Produkten. Klicken Sie dann auf den Reiter Amazon und wählen Sie für gewünschte Land eine passende Kategorie aus und speichern Sie die Einstellungen. Die Schaltfläche [ Artikelmerkmale ] (neben der gewählten Kategorie) wird nach dem Speichern grün und die Artikelmerkmale für diese Kategorie können jetzt angelegt bzw. bearbeitet werden. Wichtig für Amazon sind zum Beispiel 'RecommendedBrowseNode1' (Kategorienummern bei Amazon) und die Bulletpoints. Die Amazon-Responsedatei sagt Ihnen später beim API-Export, sollten noch Merkmale fehlen.

Why is not all inventory stock updated on Amazon?

Be sure to know when your import cronjobs will run. Note also the import option Set all stock level to "0" before import. If enabled, this setting will delete all stock levels of the respective DataSource before importing. Running Cronjobs will always take some time, depending on the amount of product data to be imported or updated. So, if you manually run an inventory update for Amazon at the same time, false stock levels - with the value "0" - can be transferred to Amazon, because the running import cronjob has not yet been fully processed. Therefore, avoid overlapping of import cronjobs and inventory updates for external systems that you are running yourself. If necessary, disable your import cron jobs temporarily.

Other

What character encoding does the system use?

Our system works with the UTF-8 character encoding. If your system uses a different character set, you should set this in the "Export Settings". That way your export file gets created with the desired character encoding.

How should the data of an internal supplier get integrated?

This point refers exclusively to "Internal Supplier Data" from manufacturers or wholesalers. Under My Account -> Subscriptions -> Supplier Data , please subscribe first to the desired supplier's data. After approval by the supplier, there are 2 ways to integrate the subscribed product data as a data source:

Supplier Data Linking

Via Linking, only a reference to the product data and categories is created internally. Therfore, you can not make changes (e.g. title, descriptions in other languages) to individual products and save them, when you are only linking them!

1. My Account -> Base Settings -> Data Source, Actions - Settings Edit ...
2. Select the appropriate supplier data and save the settings.

Linked supplier data is not counted in any package. They are therefore available free of charge for every account.

Supplier Data Importing

Beim direkten Import müssen die Kategorien (wichtig für die Zuweisung von Artikelmerkmalen z.B. auf eBay oder Amazon) und danach in einem weitern Schritt die Produktdaten übernommen werden:

1. Datenpool ->Datenimport Variante C: Anbieter auswählen, Dateityp "Kategorie" auswählen, Import über die Schaltfläche [ Jetzt laden ]
2. Datenpool ->Datenimport Variante C: Anbieter auswählen, Dateityp "Produkt" auswählen, Import über die Schaltfläche [ Jetzt laden ]

Bei dieser Form der Übernahme werden alle Datensätze in Ihren Datenpool importiert. So können Sie dann auch eigene Beschreibungen zu den Produkten des Anbieters speichern. Importierte Anbieterdaten werden in jedem Tarif gezählt. Für GALLAY Partner mit bezahlter Bild- und Daten- Lizenz ist der Import aller GALLAY Daten in einer Datenquelle kostenfrei.