FAQ

Thes FAQs are still work in progress. We're on it right now...

DataPool

What does DataPool mean?

Imagine the DataPool as a central warehouse for your product data. Your datapool contains all Data Source, i.e., the departments of the central warehouse. The master data for individual products such as - title, description, list price, product categories, dimensions, weight, image path, stock level, and more - are then managed in these departments. You can update your master data daily or as needed, and use it for all available interfaces. If you are a manufacturer or a wholesaler, we recommend that you also make your DataPool available to other merchants (customers). They can then work with your data and use it with our already preconfigured or their own interfaces. The DataPool is the data basis for all interfaces. From it all data files (csv, xml, api), which are necessary for data transfer into many diverse shop and sales systems on the Internet, are created.

Import

How can I import only data for products that have a minimum stock of "X"?

To do this, use the IF function from the 'extended field functions. Apply the IF-statement in the column with your product-ID. The function checks whether a stock is larger than "X". If so, it writes the product-ID, otherwise noting. Since you can choose whether or not items should be created without an product-ID, these can be therefore intercepted.

Interfaces

Where can I find the download link (URL) of an export file?

You can find the link under Interfaces -> Export Settings. Click on the [ Status ] button.This link can also be used for external connects or downloads.

eBay

How do I connect "csv4you.com" to an eBay account?

Under "My Account -> Basic Settings", click the "eBay" tab. Scroll down, select an eBay Marketplace, and then click the "Apply for AuthToken" button. This authentication for your eBay account is necessary to transfer product data to eBay via the API (e.g., eBay item attributes).

Do I need the Internal Categories for exports to Amazon or eBay?

Yes, because the assignment of the products to the eBay and Amazon categories as well as most of their product attributes gets effected there. Although product attributes can also be assigned individually to each article, this is often a disproportionate expenditure for many products. Via the category assignment of product attributes, all items automatically assume the attributes of the respective internal category.

How are eBay business policies used?

In the Export Settings of the "eBay Marketplace API" interface, you'll find the section Business Policies on the Other tab. Paste here the names of the business policies from your eBay account for payment, return and shipping. Without them, listing and updating of your products via the eBay API is not possible.

Can I manage two eBay shops under one account?

Yes. Under My Account ->Base Settings ->eBay you can create multiple connections to eBay (Auth Token).
Under My Account ->Base Settings ->DataSources there is a button [ Actions ] for each DataSource. Select [Assign External Account] and assign the appropriate eBay account to the data source.

What is the difference between the "eBay CSV Manager"- and the "eBay Marketplace API"- interface?

The "eBay Marketplace API" 'is an particular interface that allows you to transfer product data directly to eBay's servers. Data of individual or even all products together is transferred directly between csv4you and eBay. Confirmations of success or errors of a transmission are provided by our system via on-screen messages and so-called response files. With the eBay CSV-Manager interface, one first has to download a CSV file and then upload it again on the eBay website, which makes the transfer quite tedious and time-consuming.

Kann ich meine Produkte auch per CSV-Manager zu eBay übertragen?

Ja. Abonnieren Sie die dafür die Schnittstelle CSV-Manager. Exportierte CSV-Dateien in csv4you lassen sich über den eBay-CSV-Manager zu eBay hochladen. Sie müssen sich dazu in Ihren eBay-Account einloggen. Dies entfällt mit der Schnittstelle eBay Marketplce-API. Wir empfehlen grundsätzlich die Schnittstelle eBay Marketplce-API für das Hochladen und die Aktualisierung von Produkten auf eBay. Beachten Sie, dass Sie bei Verwendung des CSV-Managers regelmäßig Ihre wichtigsten Daten (Bestände) mit eBay abgleichen sollten. Dies geschieht unter Produkte ->eBay-Listings.

Why can I not send items to eBay anymore?

Check the "Type of listing" setting in the [Other] tab of your export profile. If there is 'Update ...' selected and no items are yet listed on eBay, the system can naturally not find anything. In this case, change the value to 'New ...' or create an additional export profile only for creating product listings.

Why are variants listed individually on eBay and not under their parent?

In the export profile on the [Variants] tab, change the value of 'Export with Parents' to 'Yes' . Then, variants should be listed under their parents on eBay.

Why are my images not updated on eBay?

There is a Workaround from eBay.

Wo finde ich Hinweise zu Fehlermeldungen (Errorcodes) in eBay-Responsedateien?

Hinweise zu einigen Fehlermeldungen (Errorcodes) von eBay finden Sie auf unserer Seite Fehlermeldungen. Die Seite befindet Seite sich noch im Aufbau.

Amazon

Why is not all inventory stock updated on Amazon?

Be sure to know when your import cronjobs will run. Note also the import option Set all stock level to "0" before import. If enabled, this setting will delete all stock levels of the respective DataSource before importing. Running Cronjobs will always take some time, depending on the amount of product data to be imported or updated. So, if you manually run an inventory update for Amazon at the same time, false stock levels - with the value "0" - can be transferred to Amazon, because the running import cronjob has not yet been fully processed. Therefore, avoid overlapping of import cronjobs and inventory updates for external systems that you are running yourself. If necessary, disable your import cron jobs temporarily.

Other

What character encoding does the system use?

Our system works with the UTF-8 character encoding. If your system uses a different character set, you should set this in the "Export Settings". That way your export file gets created with the desired character encoding.

How should the data of an internal supplier get integrated?

This point refers exclusively to "Internal Supplier Data" from manufacturers or wholesalers. Under My Account -> Subscriptions -> Supplier Data , please subscribe first to the desired supplier's data. After approval by the supplier, there are 2 ways to integrate the subscribed product data as a data source:

Supplier Data Linking

Beim Verlinken wird intern lediglich ein Verweis auf die Produktdaten und Kategorien angelegt. Eigene Beschreibungen zu den einzelnen Produkten können über das Verlinken jedoch nicht gespeichert werden.

1. Mein Konto ->Grundeinstellungen ->Datenquelle, Aktionen - Einstellungen bearbeiten...
2. Wählen Sie dort die entsprechenden Anbieterdaten aus und speichern Sie die Einstellungen.

Verlinkte Anbieterdaten werden in keinem Tarif gezählt. Sie stehen daher in jedem Account kostenfrei zur Verfügung.

Supplier Data Importing

Beim direkten Import müssen zuerst die Produktdaten importiert und danach in einem zweiten Schritt die Kategorien übernommen werden:

1. Datenpool ->Datenimport Variante C: Anbieter auswählen, Import über die Schaltfläche [ Jetzt laden ]
2. Datenpool ->Interne Kategorien: Kategorien übernehmen, wichtig für die Zuweisung von Artikelmerkmalen z.B. auf eBay oder Amazon

Bei dieser Form der Übernahme werden alle Datensätze in Ihren Datenpool importiert. So können Sie dann auch eigene Beschreibungen zu den Produkten des Anbieters speichern. Importierte Anbieterdaten werden in jedem Tarif gezählt.