FAQ/en

Thes FAQs are still work in progress. We're on it right now...

DataPool

What does DataPool mean?

Imagine the DataPool as a central warehouse for your product data. Your datapool contains all Data Source, i.e., the departments of the central warehouse. The master data for individual products such as - title, description, list price, product categories, dimensions, weight, image path, stock level, and more - are then managed in these departments. You can update your master data daily or as needed, and use it for all available interfaces. If you are a manufacturer or a wholesaler, we recommend that you also make your DataPool available to other merchants (customers). They can then work with your data and use it with our already preconfigured or their own interfaces. The DataPool is the data basis for all interfaces. From it all data files (csv, xml, api), which are necessary for data transfer into many diverse shop and sales systems on the Internet, are created.

Import

How can I import only data for products that have a minimum stock of "X"?

To do this, use the IF function from the 'extended field functions. Apply the IF-statement in the column with your product-ID. The function checks whether a stock is larger than "X". If so, it writes the product-ID, otherwise noting. Since you can choose whether or not items should be created without an product-ID, these can be therefore intercepted.

Interfaces

Where can I find the download link (URL) of an export file?

You can find the link under Interfaces -> Export Settings. Click on the [ Status ] button.This link can also be used for external connects or downloads.

eBay

How do I connect "csv4you.com" to an eBay account?

Under "My Account -> Basic Settings", click the "eBay" tab. Scroll down, select an eBay Marketplace, and then click the "Apply for AuthToken" button. This authentication for your eBay account is necessary to transfer product data to eBay via the API (e.g., eBay item attributes).

Do I need the Internal Categories for exports to Amazon or eBay?

Yes, because the assignment of the products to the eBay and Amazon categories as well as most of their product attributes gets effected there. Although product attributes can also be assigned individually to each article, this is often a disproportionate expenditure for many products. Via the category assignment of product attributes, all items automatically assume the attributes of the respective internal category.

How are eBay business policies used?

In the Export Settings of the "eBay Marketplace API" interface, you'll find the section Business Policies on the Other tab. Paste here the names of the business policies from your eBay account for payment, return and shipping. Without them, listing and updating of your products via the eBay API is not possible.

Can I manage two eBay shops under one account?

Yes. Under My Account ->Base Settings ->eBay you can create multiple connections to eBay (Auth Token).
Under My Account ->Base Settings ->DataSources there is a button [ Actions ] for each DataSource. Select [Assign External Account] and assign the appropriate eBay account to the data source.

What is the difference between the "eBay CSV Manager"- and the "eBay Marketplace API"- interface?

The "eBay Marketplace API" 'is an particular interface that allows you to transfer product data directly to eBay's servers. Data of individual or even all products together is transferred directly between csv4you and eBay. Confirmations of success or errors of a transmission are provided by our system via on-screen messages and so-called response files. With the eBay CSV-Manager interface, one first has to download a CSV file and then upload it again on the eBay website, which makes the transfer quite tedious and time-consuming.

Can I transfer my products to eBay via the csv-Manager too?

Ja. Abonnieren Sie die dafür die Schnittstelle CSV-Manager. Exportierte CSV-Dateien in csv4you lassen sich über den eBay-CSV-Manager zu eBay hochladen. Sie müssen sich dazu in Ihren eBay-Account einloggen. Dies entfällt mit der Schnittstelle eBay Marketplce-API. Wir empfehlen grundsätzlich die Schnittstelle eBay Marketplce-API für das Hochladen und die Aktualisierung von Produkten auf eBay. Beachten Sie, dass Sie bei Verwendung des CSV-Managers regelmäßig Ihre wichtigsten Daten (Bestände) mit eBay abgleichen sollten. Dies geschieht unter Produkte ->eBay-Listings.

Why can I not send items to eBay anymore?

Check the "Type of listing" setting in the [Other] tab of your export profile. If there is 'Update ...' selected and no items are yet listed on eBay, the system can naturally not find anything. In this case, change the value to 'New ...' or create an additional export profile only for creating product listings.

Why are variants listed individually on eBay and not under their parent?

In the export profile on the [Variants] tab, change the value of 'Export with Parents' to 'Yes' . Then, variants should be listed under their parents on eBay.

Why are my images not updated on eBay?

There is a Workaround from eBay.

Wo finde ich Hinweise zu Fehlermeldungen (Errorcodes) in eBay-Responsedateien?

Hinweise zu einigen Fehlermeldungen (Errorcodes) von eBay finden Sie auf unserer Seite Fehlermeldungen. Die Seite befindet Seite sich noch im Aufbau.

Amazon

Why is not all inventory stock updated on Amazon?

Be sure to know when your import cronjobs will run. Note also the import option Set all stock level to "0" before import. If enabled, this setting will delete all stock levels of the respective DataSource before importing. Running Cronjobs will always take some time, depending on the amount of product data to be imported or updated. So, if you manually run an inventory update for Amazon at the same time, false stock levels - with the value "0" - can be transferred to Amazon, because the running import cronjob has not yet been fully processed. Therefore, avoid overlapping of import cronjobs and inventory updates for external systems that you are running yourself. If necessary, disable your import cron jobs temporarily.

Other

What character encoding does the system use?

Our system works with the UTF-8 character encoding. If your system uses a different character set, you should set this in the "Export Settings". That way your export file gets created with the desired character encoding.

How should the data of an internal supplier get integrated?

This point refers exclusively to "Internal Supplier Data" from manufacturers or wholesalers. Under My Account -> Subscriptions -> Supplier Data , please subscribe first to the desired supplier's data. After approval by the supplier, there are 2 ways to integrate the subscribed product data as a data source:

Supplier Data Linking

Via Linking, only a reference to the product data and categories is created internally. Therfore, you can not make changes (e.g. title, descriptions in other languages) to individual products and save them, when you are only linking them!

1. My Account -> Base Settings -> Data Source, Actions - Settings Edit ...
2. Select the appropriate supplier data and save the settings.

Linked supplier data is not counted in any package. They are therefore available free of charge for every account.

Supplier Data Importing

When importing, the categories (important for the assignment of product features, e.g. for eBay or Amazon) and then in a further step the product data, must be transferred:

1. Data pool -> Data import Variant C: Select provider, select data type "Category", import via the button [Load now]
2. Data pool -> Data import Variant C: Select provider, select data type "Product", import via the button [Load now]

At this form of data transfer, all records are imported into your data pool. In this way, you can save your own descriptions of the supplier's products. Imported supplier data is counted in each package. For GALLAY partners with paid image and data license, the import of all GALLAY data into one DataSource is free of charge.