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Under "My Account -> Basic Settings", click the "eBay" tab. Scroll down, select an eBay Marketplace, and then click the "Apply for AuthToken" button. This authentication for your eBay account is necessary to transfer product data to eBay via the API (e.g., eBay item attributes).
 
Under "My Account -> Basic Settings", click the "eBay" tab. Scroll down, select an eBay Marketplace, and then click the "Apply for AuthToken" button. This authentication for your eBay account is necessary to transfer product data to eBay via the API (e.g., eBay item attributes).
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== Do I need the ''Internal Categories'' for exports to Amazon or eBay? ==
 
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Yes, because the assignment of the products to the eBay and Amazon categories as well as most of their product attributes gets effected there. Although product attributes can also be assigned individually to each article, this is often a disproportionate expenditure for many products. Via the category assignment of product attributes, all items automatically assume the attributes of the respective internal category.
 
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== How are eBay business policies used? ==
 
== How are eBay business policies used? ==
  
 
In the ''Export Profile'' of the "eBay Marketplace API" interface, you'll find the section ''Business Policies'' on the ''Other'' tab. Paste here the (exact) names of the business policies from your eBay account for payment, returns and shipping that you want to use. Without them, listing and updating of your products via the eBay API is not possible.
 
In the ''Export Profile'' of the "eBay Marketplace API" interface, you'll find the section ''Business Policies'' on the ''Other'' tab. Paste here the (exact) names of the business policies from your eBay account for payment, returns and shipping that you want to use. Without them, listing and updating of your products via the eBay API is not possible.
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== Can I manage two eBay shops under one account? ==
 
== Can I manage two eBay shops under one account? ==
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Yes. Under ''My Account ->Base Settings ->[[Special:MyLanguage/Grundeinstellungen_Ebay/en|eBay]]'' you can create multiple connections to eBay (Auth Token).<br />
 
Yes. Under ''My Account ->Base Settings ->[[Special:MyLanguage/Grundeinstellungen_Ebay/en|eBay]]'' you can create multiple connections to eBay (Auth Token).<br />
 
Under ''My Account ->Base Settings ->[[Special:MyLanguage/Grundeinstellungen_Datenquellen/en|DataSources]]'' there is a button [ Actions ] for each DataSource. Select [Assign External Account] and assign the appropriate eBay account to the data source.
 
Under ''My Account ->Base Settings ->[[Special:MyLanguage/Grundeinstellungen_Datenquellen/en|DataSources]]'' there is a button [ Actions ] for each DataSource. Select [Assign External Account] and assign the appropriate eBay account to the data source.
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== What is the difference between the "eBay CSV Manager"- and the "eBay Marketplace API"- interface? ==
 
== What is the difference between the "eBay CSV Manager"- and the "eBay Marketplace API"- interface? ==
  
 
The "eBay Marketplace API" 'is an particular interface that allows you to transfer product data directly to eBay's servers. Data of individual or even all products together is transferred directly between csv4you and eBay. Confirmations of success or errors of a transmission are provided by our system via on-screen messages and so-called response files. With the ''eBay CSV-Manager'' interface, one first has to download a CSV file and then upload it again on the eBay website, which makes the transfer quite tedious and time-consuming.
 
The "eBay Marketplace API" 'is an particular interface that allows you to transfer product data directly to eBay's servers. Data of individual or even all products together is transferred directly between csv4you and eBay. Confirmations of success or errors of a transmission are provided by our system via on-screen messages and so-called response files. With the ''eBay CSV-Manager'' interface, one first has to download a CSV file and then upload it again on the eBay website, which makes the transfer quite tedious and time-consuming.
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== Can I transfer my products to eBay via the csv-Manager too? ==
 
== Can I transfer my products to eBay via the csv-Manager too? ==
  
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Yes. To do this, subscribe to the ''eBay csv-Manager'' interface. Exported csv-files from csv4you.com can be uploaded to eBay via the eBay "csv-Manager". You have to be loged in to your eBay account. This is not necessary with the eBay Marketplce API interface. We generally recommend the use of the "eBay Marketplace API" interface for creating and updating product listings on eBay. Note that when you use the eBay "csv-Manager", you should regularly synchronize your most important data (stocks) with eBay. This is done under ''Listings ->eBay''.
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Ja. Abonnieren Sie die dafür die Schnittstelle ''CSV-Manager''. Exportierte CSV-Dateien in csv4you lassen sich über den eBay-CSV-Manager zu eBay hochladen. Sie müssen sich dazu in Ihren eBay-Account einloggen. Dies entfällt mit der Schnittstelle ''eBay Marketplce-API''. Wir empfehlen grundsätzlich die Schnittstelle ''eBay Marketplce-API'' für das Hochladen und die Aktualisierung von Produkten auf eBay. Beachten Sie, dass Sie bei Verwendung des CSV-Managers regelmäßig Ihre wichtigsten Daten (Bestände) mit eBay abgleichen sollten. Dies geschieht unter ''Listings ->eBay''.
  
 
== Why can I not send items to eBay anymore? ==
 
== Why can I not send items to eBay anymore? ==
  
 
Check the "Type of listing" setting in the [Other] tab of your export profile. If there is 'Update ...' selected and no items are yet listed on eBay, the system can naturally not find anything. In this case, change the value to 'New ...' or create an additional export profile only for creating product listings.
 
Check the "Type of listing" setting in the [Other] tab of your export profile. If there is 'Update ...' selected and no items are yet listed on eBay, the system can naturally not find anything. In this case, change the value to 'New ...' or create an additional export profile only for creating product listings.
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== Why does the data transfer to eBay take more than 5 minutes? ==
 
== Why does the data transfer to eBay take more than 5 minutes? ==
  
 
Occasionally, eBay too has temporary problems. In such cases, cancel the transfer to eBay and send your product data a bit later once more.
 
Occasionally, eBay too has temporary problems. In such cases, cancel the transfer to eBay and send your product data a bit later once more.
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== Why does the button 'Send product data to eBay' not appear? ==
 
== Why does the button 'Send product data to eBay' not appear? ==
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Check the settings for your "eBay Marketplace API" interface. On the [Other] tab, under 'File Handling', select ''Transfer'' and save the change.
 
Check the settings for your "eBay Marketplace API" interface. On the [Other] tab, under 'File Handling', select ''Transfer'' and save the change.
  
 +
== How do I correct/update ''erroneous listings''? ==
 +
 +
Die Schaltfläche [ Daten von ebay einlesen ] in ''Listings ->eBay'' macht genau das, was der Name sagt:  Ihre Daten und Bestände werden von eBay in unser System '''eingelesen'''. So weiß das System, welche Daten ''fehlerhaft'' sind und welche nicht. Es findet in diesem Bereich jedoch '''kein Abgleich''' Ihrer Bestände mit eBay statt. Dafür gibt es verschiedene Möglichkeiten:
 +
#Sie gehen auf die Seite mit den fehlerhaften Beständen, markieren diese und ändern mit einem Klick auf die Schaltfläche [ Gruppenfunktion ] die Fehlbestände.
 +
#Sie erstellen ein Exportprofil mit der eBay Marketplace-API und senden die Bestände zu eBay. Das kann per Cronjob auch automatisch erfolgen.
 +
#Sie klicken beim Importcronjob den Wert ''Fehlerhafte Angebote auf eBay abgleichen''. Damit werden bei jedem Import der Bestände auch Ihre Daten bei eBay geändert. Diese Funktion ist zur Zeit noch in einer Testphase.
 +
 +
== How can I temporarily disable my listings on eBay while on vacation? ==
 +
 +
Update all products that have a 'Zero' stock level in your DataPool. This requires that you activate the following function on your eBay account: [https://sellercentre.ebay.co.uk/business/multi-quantity-listings  'Out-of-Stock' option for 'Good ’Til Cancelled' listings].
 +
 +
== Why are special characters like ä, ö or ü incorrectly displayed on eBay? ==
 +
 +
Under ''Export -> Export Profiles'' in the [Settings] tab there is the option '''Character encoding (default: UTF-8)'''. Select here "ISO-8859-1" and save the change. After re-transferring the export data, umlauts and various other special characters should appear correctly on eBay.
 +
 +
== eBay Kategorien ==
 +
 +
== Do I need the ''Internal Categories'' for exports to Amazon or eBay? ==
 +
 +
Yes, because the assignment of the products to the eBay and Amazon categories as well as most of their product attributes gets effected there. Although product attributes can also be assigned individually to each article, this is often a disproportionate expenditure for many products. Via the category assignment of product attributes, all items automatically assume the attributes of the respective internal category.
  
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== How do I correct/update ''erroneous listings''? ==
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=== Warum werden in manchen Kategorien keine Produkte angelegt? ===
  
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The [Get eBay Data] button in ''Data Pool -> Products -> eBay Listings'' makes exactly what the name says: it gets your listing data and stock levels from eBay and imports them into our system. Thus, the system knows which listing is ''faulty'' and which is not. However, a "'matching"' of your inventory with eBay's is here "'not"'possible. But, there are several other ways to do this:
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Ein Grund könnte sein, dass PayPal als Zahlungsmethode für bestimmte eBay-Kategorien vorausgesetzt wird (''Sofortige Bezahlung''). Die Zahlungsmethoden lassen sich in Ihren Rahmenbedingungen bei eBay einstellen.
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#You go to the page with the on eBay listed products. Click on the "Faulty Listings" tab, then select one or more products, and correct the faults by clicking the [Group Function] button.
 
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#You create an export profile using the eBay Marketplace API and transfer the stock levels to eBay. This can also be done automatically by a cronjob.
 
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#You set the checkmark to activate the ''Correction of faulty listings on eBay'' for an inventory import cronjob. This means that every time you import your inventory data, the stock level is also changed on eBay. This function is still in the test phase.
 
  
 
== Variant items for eBay ==
 
== Variant items for eBay ==
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''Fundamentals of eBay variants:''  
 
''Fundamentals of eBay variants:''  
 
:Only a listing gets an eBay ItemID. In the case of variants, the parent and the respective variants get the same eBay ItemID, since the variants are considered attributes of the main (parent) item. If this eBay ItemID is sent to eBay with the option 'close' (delete), then the parent and all variants belonging to this parent will be terminated (deleted). Please note, that individual variants therefore '''cannot be separately terminated (deleted) via API transfer'''.
 
:Only a listing gets an eBay ItemID. In the case of variants, the parent and the respective variants get the same eBay ItemID, since the variants are considered attributes of the main (parent) item. If this eBay ItemID is sent to eBay with the option 'close' (delete), then the parent and all variants belonging to this parent will be terminated (deleted). Please note, that individual variants therefore '''cannot be separately terminated (deleted) via API transfer'''.
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=== How do I change the stock level of a variant item on eBay? ===
 
=== How do I change the stock level of a variant item on eBay? ===
  
 
Read these information from eBay: [https://sellercentre.ebay.co.uk/business/multi-quantity-listings Option 'Out-of-Stock' for 'Good ’Til Cancelled'-listings] and follow the instructions. Then set the stock of the relevant variant items to 0 (individually, per group function in the DataPool or via import) and after that transfer the changes via 'Update'. With the correct setting in your account, these variants are then displayed on eBay as ''Out of Stock''.
 
Read these information from eBay: [https://sellercentre.ebay.co.uk/business/multi-quantity-listings Option 'Out-of-Stock' for 'Good ’Til Cancelled'-listings] and follow the instructions. Then set the stock of the relevant variant items to 0 (individually, per group function in the DataPool or via import) and after that transfer the changes via 'Update'. With the correct setting in your account, these variants are then displayed on eBay as ''Out of Stock''.
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=== How can I add one or more variant items to a listing on eBay? ===
 
=== How can I add one or more variant items to a listing on eBay? ===
  
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To do this, delete the listing on eBay and most important: Update after your products in the DataPool (''Listings ->eBay ->Read data from eBay'')
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Löschen Sie dazu das Listing bei eBay und ganz wichtig: Aktualisieren Sie danach Ihre Produkte im Datenpool über die Schaltfläche [ Daten von eBay einlesen ] unter ''Listings ->eBay''. Damit wird die alte eBay-ID aus dem Datenpool entfernt. Fügen Sie dann dem Artikel die gewünschten Varianten hinzu und übertragen Sie Ihre Änderungen über den Bereich ''Exportprofile'' zu eBay. Alternativ können Sie solche Änderungen auch direkt im Listing bei eBay durchführen.
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This removes the old eBay IDs from the data pool. Then add the desired variants to the item and transfer your changes to eBay via the 'Export Profiles' section. Alternatively, you can make such changes manualy in that listing on eBay.
 
  
 
=== Can I deactivate individual variants of a listing? ===
 
=== Can I deactivate individual variants of a listing? ===
  
 
Yes. Individual variants of an item can be deactivated on eBay by transmitting them with ''Quantity 0'' and the setting 'Update'. These variants are then displayed on eBay as ''Out of Stock''. Please read - as earlier mentioned above - the appropriate information: [https://sellercentre.ebay.co.uk/business/multi-quantity-listings Option 'Out-of-Stock' for 'Good ’Til Cancelled'-listings].
 
Yes. Individual variants of an item can be deactivated on eBay by transmitting them with ''Quantity 0'' and the setting 'Update'. These variants are then displayed on eBay as ''Out of Stock''. Please read - as earlier mentioned above - the appropriate information: [https://sellercentre.ebay.co.uk/business/multi-quantity-listings Option 'Out-of-Stock' for 'Good ’Til Cancelled'-listings].
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== Why are my variants listed individually on eBay and not under their parent? ==
 
== Why are my variants listed individually on eBay and not under their parent? ==
Zeile 78: Zeile 80:
 
In the export profile on the [Variants] tab, change the value of 'Export with Parents' to 'Yes' . Then, variants should be listed under their parents on eBay.
 
In the export profile on the [Variants] tab, change the value of 'Export with Parents' to 'Yes' . Then, variants should be listed under their parents on eBay.
  
−
 
+
== Bilder auf eBay ==
−
== How can I temporarily disable my listings on eBay while on vacation? ==
 
−
 
 
−
Update all products that have a 'Zero' stock level in your DataPool. This requires that you activate the following function on your eBay account: [https://sellercentre.ebay.co.uk/business/multi-quantity-listings  'Out-of-Stock' option for 'Good ’Til Cancelled' listings].
 
−
 
 
−
 
 
−
== Why are special characters like ä, ö or ü incorrectly displayed on eBay? ==
 
−
 
 
−
Under ''Export -> Export Profiles'' in the [Settings] tab there is the option '''Character encoding (default: UTF-8)'''. Select here "ISO-8859-1" and save the change. After re-transferring the export data, umlauts and various other special characters should appear correctly on eBay.
 
−
 
 
  
 
== Why are my images not updated on eBay? ==
 
== Why are my images not updated on eBay? ==
  
 
There is a [https://ebaydts.com/eBayKBDetails?KBid=2210 Workaround from eBay].
 
There is a [https://ebaydts.com/eBayKBDetails?KBid=2210 Workaround from eBay].
−
 
  
 
== Why are some images not displayed or not transferred over by eBay? ==
 
== Why are some images not displayed or not transferred over by eBay? ==
  
 
Make sure that all product and gallery images you want to transfer to eBay, comply with the [https://pages.ebay.co.uk/help/policies/picture.html eBay Picture Policy].
 
Make sure that all product and gallery images you want to transfer to eBay, comply with the [https://pages.ebay.co.uk/help/policies/picture.html eBay Picture Policy].
−
 
  
 
== Where can I find further information about messages (error codes) in eBay response files? ==
 
== Where can I find further information about messages (error codes) in eBay response files? ==
  
 
For explanations on some messages (eBay error codes), please visit our [[Fehlermeldungen/en|Error Messages]] page. This page is yet under construction.
 
For explanations on some messages (eBay error codes), please visit our [[Fehlermeldungen/en|Error Messages]] page. This page is yet under construction.

Version vom 14. August 2018, 12:58 Uhr

Sprachen:
Deutsch • ‎English

How do I connect "csv4you.com" to an eBay account?

Under "My Account -> Basic Settings", click the "eBay" tab. Scroll down, select an eBay Marketplace, and then click the "Apply for AuthToken" button. This authentication for your eBay account is necessary to transfer product data to eBay via the API (e.g., eBay item attributes).

How are eBay business policies used?

In the Export Profile of the "eBay Marketplace API" interface, you'll find the section Business Policies on the Other tab. Paste here the (exact) names of the business policies from your eBay account for payment, returns and shipping that you want to use. Without them, listing and updating of your products via the eBay API is not possible.

Can I manage two eBay shops under one account?

Yes. Under My Account ->Base Settings ->eBay you can create multiple connections to eBay (Auth Token).
Under My Account ->Base Settings ->DataSources there is a button [ Actions ] for each DataSource. Select [Assign External Account] and assign the appropriate eBay account to the data source.

What is the difference between the "eBay CSV Manager"- and the "eBay Marketplace API"- interface?

The "eBay Marketplace API" 'is an particular interface that allows you to transfer product data directly to eBay's servers. Data of individual or even all products together is transferred directly between csv4you and eBay. Confirmations of success or errors of a transmission are provided by our system via on-screen messages and so-called response files. With the eBay CSV-Manager interface, one first has to download a CSV file and then upload it again on the eBay website, which makes the transfer quite tedious and time-consuming.

Can I transfer my products to eBay via the csv-Manager too?

Ja. Abonnieren Sie die dafür die Schnittstelle CSV-Manager. Exportierte CSV-Dateien in csv4you lassen sich über den eBay-CSV-Manager zu eBay hochladen. Sie müssen sich dazu in Ihren eBay-Account einloggen. Dies entfällt mit der Schnittstelle eBay Marketplce-API. Wir empfehlen grundsätzlich die Schnittstelle eBay Marketplce-API für das Hochladen und die Aktualisierung von Produkten auf eBay. Beachten Sie, dass Sie bei Verwendung des CSV-Managers regelmäßig Ihre wichtigsten Daten (Bestände) mit eBay abgleichen sollten. Dies geschieht unter Listings ->eBay.

Why can I not send items to eBay anymore?

Check the "Type of listing" setting in the [Other] tab of your export profile. If there is 'Update ...' selected and no items are yet listed on eBay, the system can naturally not find anything. In this case, change the value to 'New ...' or create an additional export profile only for creating product listings.

Why does the data transfer to eBay take more than 5 minutes?

Occasionally, eBay too has temporary problems. In such cases, cancel the transfer to eBay and send your product data a bit later once more.

Why does the button 'Send product data to eBay' not appear?

Check the settings for your "eBay Marketplace API" interface. On the [Other] tab, under 'File Handling', select Transfer and save the change.

How do I correct/update erroneous listings?

Die Schaltfläche [ Daten von ebay einlesen ] in Listings ->eBay macht genau das, was der Name sagt: Ihre Daten und Bestände werden von eBay in unser System eingelesen. So weiß das System, welche Daten fehlerhaft sind und welche nicht. Es findet in diesem Bereich jedoch kein Abgleich Ihrer Bestände mit eBay statt. Dafür gibt es verschiedene Möglichkeiten:

  1. Sie gehen auf die Seite mit den fehlerhaften Beständen, markieren diese und ändern mit einem Klick auf die Schaltfläche [ Gruppenfunktion ] die Fehlbestände.
  2. Sie erstellen ein Exportprofil mit der eBay Marketplace-API und senden die Bestände zu eBay. Das kann per Cronjob auch automatisch erfolgen.
  3. Sie klicken beim Importcronjob den Wert Fehlerhafte Angebote auf eBay abgleichen. Damit werden bei jedem Import der Bestände auch Ihre Daten bei eBay geändert. Diese Funktion ist zur Zeit noch in einer Testphase.

How can I temporarily disable my listings on eBay while on vacation?

Update all products that have a 'Zero' stock level in your DataPool. This requires that you activate the following function on your eBay account: 'Out-of-Stock' option for 'Good ’Til Cancelled' listings.

Why are special characters like ä, ö or ü incorrectly displayed on eBay?

Under Export -> Export Profiles in the [Settings] tab there is the option Character encoding (default: UTF-8). Select here "ISO-8859-1" and save the change. After re-transferring the export data, umlauts and various other special characters should appear correctly on eBay.

eBay Kategorien

Do I need the Internal Categories for exports to Amazon or eBay?

Yes, because the assignment of the products to the eBay and Amazon categories as well as most of their product attributes gets effected there. Although product attributes can also be assigned individually to each article, this is often a disproportionate expenditure for many products. Via the category assignment of product attributes, all items automatically assume the attributes of the respective internal category.

Warum werden in manchen Kategorien keine Produkte angelegt?

Ein Grund könnte sein, dass PayPal als Zahlungsmethode für bestimmte eBay-Kategorien vorausgesetzt wird (Sofortige Bezahlung). Die Zahlungsmethoden lassen sich in Ihren Rahmenbedingungen bei eBay einstellen.

Variant items for eBay

Fundamentals of eBay variants:

Only a listing gets an eBay ItemID. In the case of variants, the parent and the respective variants get the same eBay ItemID, since the variants are considered attributes of the main (parent) item. If this eBay ItemID is sent to eBay with the option 'close' (delete), then the parent and all variants belonging to this parent will be terminated (deleted). Please note, that individual variants therefore cannot be separately terminated (deleted) via API transfer.

How do I change the stock level of a variant item on eBay?

Read these information from eBay: Option 'Out-of-Stock' for 'Good ’Til Cancelled'-listings and follow the instructions. Then set the stock of the relevant variant items to 0 (individually, per group function in the DataPool or via import) and after that transfer the changes via 'Update'. With the correct setting in your account, these variants are then displayed on eBay as Out of Stock.

How can I add one or more variant items to a listing on eBay?

Löschen Sie dazu das Listing bei eBay und ganz wichtig: Aktualisieren Sie danach Ihre Produkte im Datenpool über die Schaltfläche [ Daten von eBay einlesen ] unter Listings ->eBay. Damit wird die alte eBay-ID aus dem Datenpool entfernt. Fügen Sie dann dem Artikel die gewünschten Varianten hinzu und übertragen Sie Ihre Änderungen über den Bereich Exportprofile zu eBay. Alternativ können Sie solche Änderungen auch direkt im Listing bei eBay durchführen.

Can I deactivate individual variants of a listing?

Yes. Individual variants of an item can be deactivated on eBay by transmitting them with Quantity 0 and the setting 'Update'. These variants are then displayed on eBay as Out of Stock. Please read - as earlier mentioned above - the appropriate information: Option 'Out-of-Stock' for 'Good ’Til Cancelled'-listings.

Why are my variants listed individually on eBay and not under their parent?

In the export profile on the [Variants] tab, change the value of 'Export with Parents' to 'Yes' . Then, variants should be listed under their parents on eBay.

Bilder auf eBay

Why are my images not updated on eBay?

There is a Workaround from eBay.

Why are some images not displayed or not transferred over by eBay?

Make sure that all product and gallery images you want to transfer to eBay, comply with the eBay Picture Policy.

Where can I find further information about messages (error codes) in eBay response files?

For explanations on some messages (eBay error codes), please visit our Error Messages page. This page is yet under construction.

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