EBay Fehlermeldungen/en

eBay Error Messages

Here is a link to the overview of the Top Error Codes Returned per Call on eBay.

eBay Response ERROR 37 ItemID

37 Error: Input data for tag <ItemID> is invalid or missing. Please read the API documentation.

Reason is that eBay Item-IDs are missing or invalid. You probably have Item-IDs in your csv-file that are unknown to eBay. Once an eBay Item-ID exists in a csv-file for eBay, the eBay system wants to update the article. If however, this item-ID does not exist on eBay, this error message results.

eBay Response ERROR 37 CategoryID

37 Error: Input data for tag <Item.PrimaryCategory.CategoryID> is invalid or missing. Please read the API documentation.

Solution: One possible cause may be, that your products were not associated with any internal categories. This, however, is exigently imperative! Another possibility is, that already existing category assignments have been overwritten or deleted by incorrect import settings. The import option If UPDATE: ignore missing Columns! should be enabled. If it's not enabled, already assigned values - e.g. Category IDs - may be deleted from the products. Therefore, check this setting and then re-import. After that, go to the 'Internal Categories' section and click on Synchronize Product Categories. All products are then assigned back to the correct internal categories.

Note: This solution only works, if you import your own data! If you use supplier data directly from the system (import option "C") and you get this error, please open a support ticket.

eBay Response ERROR 10007

Error: org.xml.sax.SAXParseException: "The content of elements must consist of well-formed character data or markup."

Possible Solution(s):

The submitted XML file/feed is not complete or faulty, e.g. content in the cell Brand Name or Manufacturer Number is missing. Empty cells, where a "Zero" or "False" is expected, can also generate this error.

It could also be due to incompletely assigned item specifics. Although there are the correct placeholders in the export file, there is no content in the characteristics for individual items. In such cases, enter appropriate values for all items.

eBay Response ERROR 10019

"Error: Contradictory information about shipping.";"Error: One or more parameter values are invalid. By checking the response for ": ErrorParameters" elements, you can determine the invalid values. Correct these values and resubmit the request."

Possible Solution(s):

Set your shipping, payment and return policies as the standard for your eBay account and enter the exact names of the respective standard policies in your interface in the 'Export Settings' section on the [Other] tab.

eBay Response ERROR 11002

Error: System[11002] Authentication failed : Invalid token type

Reason for this can be an eBay token that is incorrectly stored on csv4you. Another cause could be a temporary suspension of your eBay account for API transfers.

Possible Solution(s):

In such cases, wait until your token is unlocked by the eBay system. This can take one, but sometimes also up to 24 hours.

Error on Payment method/Shipping condition

Error: You must select at least one payment method|Error: Specify at least one valid shipping service.

Check your business policies on eBay as well as their stored names in our system. These must match exactly with the names under which they are stored on eBay.